Replacement Policy

Every Muksi piece is checked and packed with care, but ceramics can occasionally get damaged in transit. If your order arrives damaged or broken, we will replace the damaged item free of charge.

What this policy covers

  • Items that arrive damaged or broken only.
  • The damaged or broken item is replaced individually, not the full set or combo.

How to raise a claim

  • Email shop.muksi@gmail.com within 3 days of delivery with your order number.
  • Attach a clear photo AND a video of the damaged or broken item. Both are needed to verify the claim.

    • What happens next

    • Once your claim is verified, we ship your free replacement and share tracking.

    Please note

    • We do not offer exchanges for colour or design preferences, and we do not offer refunds.
    • Items damaged after delivery or through use cannot be replaced.

    Questions? Write to us at shop.muksi@gmail.com. We reply within one business day.